Refund and Returns Policy

At FormenCure.com, we strive to provide the best service and ensure customer satisfaction. Below is our updated policy for orders, returns, and refunds.

Refund and Return Policy

1. Items Eligible for Refund or Return:

• All items with a discount of 40% or less are eligible for a 100% refund or return.
• Items with a discount of more than 40% are not eligible for refunds or returns.
• If you receive a wrong item or a damaged/defective product, we will refund or replace it at no cost to you.

2. Return and Exchange Window:

• You can request a return or exchange within 2 days of receiving your order.
• To be eligible for a return, the item must be in its original condition, unused, unworn, with tags intact, and in its original packaging.

3. How to Request a Return or Exchange:

• To start a return or exchange, WhatsApp us at +91 7567561441.
• Once your return is approved, we will provide you with a return shipping label and instructions on how to send the item back.
• Items sent back without prior approval will not be accepted.

4. Important Notes for Returns:

• Winter wear, clothing, T-shirts, hoodies, and lowers are eligible for returns only for size issues or defects within 2 days of delivery.
• Exchanges for sizes are subject to stock availability.

Damages and Issues

• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Notify us within 24 hours of delivery for damaged or defective items. You may be required to share a photograph of the product for verification.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items with discounts exceeding 40%.
• Gift cards.

Exchange Policy

• If you receive the wrong product or the size is incorrect, you can request an exchange within 2 days of delivery.
• We will arrange a free pickup within 2-3 working days of your request.
• All exchanged items must be unused, unwashed, and returned with the original packaging and tags.
• Exchanges are allowed only once per order.

Refund Policy

1. Refund Eligibility:

• Refunds are available for items with a discount of 40% or less.
• Refunds are not available for items with a discount of more than 40%.
• If you cancel a prepaid order, the full amount will be refunded, including shipping and COD charges.

2. Refund Process:

• Once your return is approved, the refund will be processed as follows:
  • Prepaid Orders: The amount will be refunded to the original payment method within 5-7 working days after we receive the returned item.
  • COD Orders: The refund will be transferred to your bank account, Google Pay, Paytm, or PhonePe within 7 working days after we receive the returned item.

3. Reverse Pickup Charges:

• For returns, a reverse pickup charge of ₹100 will be deducted from the refund amount.
• COD charges, if applicable, will also be deducted.

Important Points to Remember

• Return requests must be made within 2 days of delivery.
• Pickup will be arranged within 2-3 working days of your request.
• Items must be returned in their original condition, with tags intact. Items without tags or in used/damaged condition will not be accepted.
• Ensure you collect the return pickup slip from the courier agent.

Need Help?

For any questions related to refunds, returns, or exchanges, feel free to contact us:

• WhatsApp: +91 7567561441
• Email: customer@formencure.com

We are committed to providing you with the best service and ensuring a hassle-free shopping experience.