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HomeRefund and Returns Policy

At FormenCure.com, we prioritize safety, hygiene, and customer satisfaction. Due to the sensitive nature of healthcare and personal care products, our return and refund policy is designed accordingly.

1. Eligible Products for Return or Refund

  • Products eligible for return/refund:

    • Items received in a damaged, defective, leaking, or tampered condition

    • Wrong product delivered

    • Products with expiry issues

  • Products NOT eligible for return/refund:

    • Ayurvedic medicines, herbal tablets, capsules, syrups, injections, or ointments once opened or used

    • Skincare and cosmetic products once unsealed or used

    • Personal care items due to hygiene reasons

    • Products purchased with discounts above 40%

    • Custom or prescribed healthcare items

2. Return Request Window

  • You must request a return within:

    • 24 hours for damaged, defective, or wrong items

    • 48 hours (2 days) for general return/exchange eligibility

  • Requests beyond this timeframe will not be accepted.

3. Conditions for Return

To qualify for a return:

  • Product must be:

    • Unused, unopened, and in original packaging

    • With all seals, labels, and tags intact

  • Any item found opened, used, or tampered with will be rejected

4. How to Request a Return or Exchange

  • Contact us via:

  • Share:

    • Order ID

    • Issue details

    • Photos/videos (mandatory for damaged/defective claims)

  • Once approved:

    • Return pickup will be arranged within 2–3 working days

5. Exchange Policy

  • Exchanges are allowed only for:

    • Wrong product received

    • Damaged/defective items

  • Conditions:

    • Subject to stock availability

    • Only one exchange per order

    • Product must be unused and sealed

6. Refund Policy

Eligibility

  • Refunds applicable only for:

    • Eligible returned products (as per above conditions)

    • Prepaid order cancellations before dispatch

Process

  • Refund will be initiated after product inspection:

    • Prepaid Orders: Refunded to original payment method within 5–7 working days

    • COD Orders: Refunded via bank transfer / UPI within 7 working days

7. Charges & Deductions

  • ₹100 reverse pickup fee will be deducted (if applicable)

  • COD charges are non-refundable

8. Important Notes

  • Medicines and healthcare products are non-returnable once opened due to safety and hygiene regulations

  • Always inspect your package at the time of delivery

  • Keep the return pickup slip for reference

Need Help?

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