Privacy Policy

Last updated: April 7, 2025

This Privacy Policy describes how FormenCure (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from formencure.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• Shipping and delivery partners, who collect and process your shipping details to ensure timely delivery of your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including to:

• Process your payments.
• Fulfill your orders.
• Send notifications related to your account, purchases, returns, exchanges, or other transactions.
• Arrange for shipping and facilitate any returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to:

• Send marketing, advertising, and promotional communications by email, text message, or WhatsApp.
• Show you advertisements for products or services tailored to your preferences.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us:

• Power and improve our Site and Services (e.g., remembering your actions and preferences).
• Run analytics to better understand user interaction with the Services.
• Tailor the Services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or service providers who perform services on our behalf (e.g., payment processing, shipping, customer support, and data analytics).
• With business and marketing partners to provide services and advertise to you.
• With affiliates or within our corporate group to run a successful business.
• In connection with legal obligations (e.g., responding to subpoenas or enforcing terms of service).

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee “perfect security.”

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access/Know: Request access to personal information we hold about you.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request corrections to inaccurate personal information.
• Right to Portability: Request a copy of your personal information.
• Right to Restrict Processing: Request that we stop or restrict processing of your personal information.
• Right to Withdraw Consent: Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: customer@formencure.com
• WhatsApp: +91 7567561441

We are committed to protecting your privacy and ensuring a secure and transparent experience on FormenCure.com.